FAQs
Product Compatibility & Technical Specifications
Are your products compatible with European voltage standards (e.g., 230V)?
Yes! All our devices support 100-240V input voltage and are CE-certified for safe use across Europe.
Do your USB cables support USB PD fast charging? Are they compliant with EU charging regulations?
Our cables are designed with USB PD 3.1/UFCS compatibility and meet EU’s Universal Charging Standard (USB-C) to reduce e-waste.
How do I confirm if your hub works with my device (e.g., MacBook, Windows laptop)?
Check the "Compatibility" section on the product page for supported protocols (USB 3.0/4.0, HDMI 2.1). Still unsure? Contact our support team with your device model.
Shipping & Customs
Where do you ship from? How long does delivery take in Europe?
We ship from [China/your EU warehouse location]. Standard delivery takes 7-14 days; express shipping (3-5 days) is available. All customs fees are included in the price.
Do you offer free shipping?
Yes! Orders over €50 qualify for free standard shipping to Germany, France, Italy, Spain, and 15+ EU countries.
Payment Security & Warranty
Is my payment information safe?
Absolutely. We use SSL encryption and partner with trusted payment gateways like PayPal and Stripe. We never store your card details.
What’s your warranty policy? How do I request a return?
All products come with a 2-year EU warranty. Returns are free within 30 days if unused and in original packaging. Start your return via our Returns Portal.
Compliance & Sustainability
Are your products RoHS/WEEE compliant?
Yes. We adhere to EU environmental directives—no hazardous substances, 100% recyclable packaging, and e-waste disposal guides included.
Does your Wi-Fi adapter support 5GHz bands in Europe?
Our adapters support both 2.4GHz and 5.8GHz frequencies, fully compliant with CE RED (Radio Equipment Directive).
Troubleshooting & Support
How do I set up the Wi-Fi adapter? Are drivers required?
Most adapters are plug-and-play! For advanced models, download drivers [here] or follow our [step-by-step video guide].
My card reader isn’t detecting SD cards. What should I do?
- Check if the card matches the slot type (e.g., microSD/SDXC).
- Ensure the card is formatted to exFAT/NTFS.
- Clean the card contacts gently. Still stuck?
[Contact us].